Frequently Asked Questions

What utilities are included in the rent?

We cover water, sewer, and trash. This helps make living at our community more affordable for you.

What is the parking situation?

We offer assigned on-site parking at no additional charge.

Do you allow pets?

We have a strict no-pet policy.

What credit score do I need to be approved?

We do not have a minimum credit score for approval. Instead, we review your full credit history along with other factors. For more information on our application requirements, feel free to contact our on-site team.

What is the neighborhood like?

The Pavillion is ideally located in the heart of Tarzana, offering the perfect blend of convenience and community. Just minutes away, Lake Balboa at Balboa Park provides boating, scenic walking and jogging paths, and peaceful picnic spots. Ventura Boulevard is nearby, filled with boutiques, shops, restaurants, coffee shops, and entertainment options to suit every taste and budget. The local Sunday Farmer’s Market is a popular spot for fresh produce, artisanal goods, and community gatherings. Residents can also enjoy nearby fitness centers, yoga studios, golf courses, and recreational facilities, as well as cultural spots, movie theaters, and live music venues.

The Pavillion also offers excellent connectivity. The Orange Metro Line provides quick access to Downtown Los Angeles, Universal City, and Warner City, while nearby Encino and the I-405 (San Diego) and 101 (Ventura) freeways make commuting and travel simple. With its central location and abundant amenities, Tarzana and the San Fernando Valley are a vibrant, convenient, and welcoming place to call home.

What is the standard lease term?

Our standard lease term is 12 months.

Does the unit have an in-unit washer/dryer?

Our apartments do not include in-unit washers or dryers. However, we have an on-site laundry facility for our residents. You can pay with an app or use coins.

Does the unit have air conditioning?

All apartments are equipped with air conditioning.

What appliances are included?

All of our apartment homes include a stove, oven, and refrigerator. In select apartments, you will also find a dishwasher and microwave.

What amenities are available?

Yes, we feature a beautiful outdoor pool and spa with a resort-like atmosphere. There’s also an outdoor BBQ area, perfect for enjoying quality time with friends and family.

Can I pay rent online?

Yes! We provide a resident portal that allows you to conveniently pay rent online and submit maintenance work orders.

What is the maintenance process?

We have a highly-rated in-house maintenance team dedicated to keeping our community in excellent condition. Residents can submit work orders through our online portal.

Who should I contact for urgent maintenance requests?

For urgent maintenance requests during regular business hours, please reach out to the on-site management team. After hours, residents receive an emergency maintenance contact number for situations that require immediate attention.

Are there security cameras?

Yes, we have 24/7 surveillance cameras throughout the property.

Are the locks changed between tenants?

Yes, we replace the locks in every apartment after a resident moves out.